FAQ

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, Net Banking (via Razorpay for Indian customers), and PayPal for international customers.

Q: Can I pay in INR if I am from India?
A: Yes! Indian customers can pay directly in INR using UPI, Net Banking, or Cards via Razorpay.

Q: I am from US/UK – will I be charged in USD/GBP?
A: Yes. International customers pay securely through PayPal in USD (your bank will auto-convert if needed).

Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We ship to US, UK, India, and many other countries.

Q: How long does delivery take?
A:

  • India: 5–10 business days
  • US/UK: 7–15 business days
  • Other countries: 10–20 business days

Q: How do I track my order?
A: Once shipped, you’ll receive a tracking link via email/SMS.

Products & Sizing

Q: How do I choose the right size?
A: Each product has a size chart. Please check measurements before ordering.

Q: Do you have plus-size clothing?
A: Yes, we offer a wide range of sizes from S to XXL (varies by product).

Returns & Refunds

Q: What is your return policy?
A: You can return items within 7 days of delivery if they are unused, unwashed, and in original packaging.

Q: How do I request a refund?
A: Contact our support team with your order number. Refunds will be issued to your original payment method.

Customer Support

Q: How can I contact you?
A: You can reach us via email at support@nyzpick.com. We respond within 10 hours.